Thanks for considering ordering  your next knife from NorthCoast Knives.

As with anything else in life, there is always fine print. I'll try to be as quick and brief as possible.

TERMS: This web site is obviously set up and optimized to accept Mastercard, Discover, Visa and American Express. I personally have no objection to cash , money orders  or checks  but, believe it or not, in this wonderful electronic world of ours,  it's actually more work to get it through this system. If you want to mail me an order, use the information at the bottom of this page. Please keep in mind though, that I can only accept credit cards through this web site.  If you send me a check, please allow about a few days for it to clear. If it turns out there's any demand for COD, I'll look into setting it up, but for now I don't offer this service. 

If you need an ordering form, click HERE

Right now, I'm using PayPal to handle all of my credit card transactions. I have been very impressed with how secure their system is. When you're ordering, the credit card number goes right  to them and I don't even see it. They only pass the order itself back to me without the credit card information. I was always worried about security and having a bunch of credit card numbers laying around I feel much better doing it that way. I've tried to streamline the process as much as possible and I hope you'll find it easy and simple to use . 
                   

MINIMUMS: Don't worry about minimum order. I don't have one.

RETURNS & EXCHANGES:  If for some reason, we mess up  on your order, or it's defective or something,  we'll jump through hoops to straighten it out. ( Heck, I want you to come back next time, too, and I want ordering from us to be a pleasant experience.) But don't send it back without a return authorization!  It'll get lost for sure. If you change your mind about an item after you receive it, contact us for a return authorization.  I'll have to impose a 30 day limit on this.  Naturally credit is issued only on items received back  in the  same  condition I sent them out to you. And I reserve the right to limit the number of returns from a single order. And always save your paperwork!  And please don't rely on MY memory as to when and what you ordered or we're both in trouble.

BACKORDERS: I do my best to keep good levels of inventory but sometimes I misjudge how popular an item is going to be or a vendors alerts me to an unexpected backorder. If, by some chance, I can't ship from stock, I'll let you know immediately and give you the option of refund or waiting it out. I'll try to be realistic in the lead times I quote on any items out of stock. I'll pay for the shipping on any backorders so you don't end up paying shipping twice. That only seems fair.

SPECIAL ORDERS: Don't be afraid to ask about something you've seen someplace else. I can get a lot of stuff in here on special order, usually pretty quickly. If I can't get it for you, I'll try to at least point you in the right direction. I kind of have to pick and choose my inventory trying to figure out what's going to be popular. If I tried to carry every item a manufacturer made, this place would be as big as WalMart.  If there are any special considerations such as 50% down or  non-cancel / non-return, I'll let you know.

TECHNICAL SUPPORT:  I guess that would be me. If you have any questions about any of my products, I'll try to answer them as best I can. The only thing I ask is that you keep your questions short.  Thanks. And please try to understand if I take a day or two to get back to you. And if my answers are short, please don't assume that I'm being curt with you. It just means that I've got twenty five more people besides you to get back to. 

SHIPPING COSTS: Shipping costs to the  United States  are:

Costs of shipping to Canada,South America, Australia, Asia and Europe are obviously a little bit higher. Use the standard checkout procedure for ordering, but extra costs of shipping are priced as a regular line item and will be added to the regular shipping costs.    Please use the following adders:

Please Note: Although the above additional shipping costs  for orders from outside the United States will work in the majority of cases, I reserve to right to quote higher shipping charges on larger orders (Typically anything over four pounds which would have to be shipped by Priority Mail).   Unfortunately, the US Post Office hiked their international shipping  prices by as much as 40%  on Feb. 1, 2013  and I have to reflect these in my costs.

Also please Note: I am not an authority on the local laws of every single international country in the world . If there are any restrictions on the shipment of any of my products, I have to ask you to verify the legality and take the responsibility for Customs regulations and import duties. 

Note: Sales Tax at the rate of 6.0% will be charged on all orders shipping to my beautiful home state of Ohio.  Sorry. Got to do it to keep me square with the state revenuers. 

I recently changed to shipping almost everything by Priority Mail , the Post Offices 2-3 day delivery service. Their batting record isn't 100% within this time frame, but they do seem to get the package to you pretty quickly. I like them better now that they have tracking numbers you can check on line. I'll email you your tracking number as soon as I ship your order.

DAMAGED SHIPMENTS:  Check your shipment as soon as you receive it . If the box was damaged in shipment, call the carrier and ask for an inspection. They will advise you as to how to file a claim. I'll take responsibility for the way it leaves here, but unfortunately, I can't take the responsibility for the actions of every single UPS deliveryman  and USPS Mailman out there.  

My goal at NorthCoast Knives is to build up a clientele of satisfied, repeat customers.  I'm planning on  doing this for a while and, since I don't have the time to keep looking for new customers  ,I  hope to provide the type of shopping experience which will encourage you to return again.  A  lot of my emphasis will be  placed on customer service. My goal is to have orders shipped the next day after receipt ( at the latest) and to make sure that orders are filled completely and accurately. I want NorthCoast Knives to be an easy place to deal with. If anything whatsoever is not to your complete satisfaction, I will do my best to make it right.  I am the guy to yell at if you have any problems. 

I am always open to suggestions about a better way to do things, places where you think my service isn't quite up to snuff, or inventory you'd like to see me carry. 

Thanks again for ordering from NorthCoast Knives. I appreciate your business

Pat Percival
NorthCoast Knives
17407 Puritas Ave.
Cleveland, Ohio   44135

pjp2@NorthCoastKnives.com

Enjoy.